
Developing a digital toll experience for on-the-go reference
ROLE
Senior Designer, Human-Centered Design Division
SERVICES & DELIVERABLES
Mobile & Desktop Web Designs
User Journey Maps
UX Research
Data Architecture Diagrams
UAT Criteria Writing
Interactive Prototypes
Handoff Specifications
The Pennsylvania Turnpike Commission asked us to develop a digital experience for their lengthy printed toll schedules. These toll schedules were frequently used by trucking companies as they looked for the most cost-effective routes for freight operations.
I worked closely with our internal development team to identify what was feasible within the timeline and design system. Out of those conversations, I mapped out the rough user journey and brought the digital toll schedules to life through interactive prototypes for both mobile and desktop. I also worked with the development team to write user acceptance testing criteria as we pushed the designs into production.
You can view the live toll schedules here.