Developing a digital toll experience for on-the-go reference

ROLE

Senior Designer, Human-Centered Design Division

SERVICES & DELIVERABLES

Mobile & Desktop Web Designs
User Journey Maps
UX Research
Data Architecture Diagrams
UAT Criteria Writing
Interactive Prototypes
Handoff Specifications

The Pennsylvania Turnpike Commission asked us to develop a digital experience for their lengthy printed toll schedules. These toll schedules were frequently used by trucking companies as they looked for the most cost-effective routes for freight operations.

I worked closely with our internal development team to identify what was feasible within the timeline and design system. Out of those conversations, I mapped out the rough user journey and brought the digital toll schedules to life through interactive prototypes for both mobile and desktop. I also worked with the development team to write user acceptance testing criteria as we pushed the designs into production. 

You can view the live toll schedules here.

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